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Service-Oriented Lawyer: Essentials of Effective Communication - Introduction

Online Class material is 100% online, accessible by all standard web browsers. Use your desktop, laptop, tablet, or smartphone--your progress will by synced across all devices.
On-Demand The class is fully asynchronous. Do the work at your own pace, turn in your assignment when you're ready, and get instant feedback via model answers and video review sessions.
Interactive Learn with dynamic, interactive modules that keep you engaged in active learning using a variety of learning modes.
Experiential Includes practical assessments throughout the class, plus a capstone assignment where you apply your skills in the context of a real-world matter.

Class Content


This course introduces participants to the fundamental concepts of effective communication in a law firm environment. It provides a pragmatic approach to understanding the needs of key audiences, particularly partners and clients, and crafting communications to meet those needs. It also provides participants with concrete techniques for honing their communication skills, including active listening, editing for conciseness and clarity, and anticipating and avoiding barriers to communication.  Participants get to apply these techniques in the context of real-world examples. The course exposes students to a range of common forms of communication, as well as cross-cultural considerations. Although the course focuses on transactional law, the concepts apply to most law firm settings.


 Upon completion of this course, participants will be able to:  

  • Understand the needs and expectations of partners and clients, and be able to customize their communication accordingly.
  • Optimize their communication through effective and respectful listening.
  • Communicate proactively.
  • Communicate professionally, both verbally and in writing.
  • Avoid the pitfalls of communication on social media and in public.
  • Communicating effectively with third-parties and clients in cross-cultural situations..

Simulation Exercise

Students are presented with an assignment from a partner, requiring them to prepare: (1) an email confirming receipt of the assignment, (2) an email requesting clarification, (3) an email providing a status update, (4) an email noting a problem and seeking assistance, and (5) an oral presentation on the project.

CLE Credit

2 CLE Credits is available for each course.


The AltaClaro Difference

Effective Learning with ROI--Backed by Education Science

Step 1: Learn

Learn at your own pace, absorbing lessons in short, easily digested segments led by experienced practitioners.

Step 2: Do

Apply what you've learned to solve real-world client scenarios, using transaction documents derived from actual deals.

Step 3: Review

Deepen your learning in virtual review sessions with an experienced practitioner. Review model answers and ask questions.

Instructors Who Practice What They Teach

Success Stories

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Interested in this Class?

Our master classes are delivered in an experiential "bootcamp" framework. Students participate in small cohorts that go through the learning materials, assignments, and live review sessions together with experienced practitioner-instructors.

We serve law firms of all sizes, universities, individual professionals, and groups of professionals (in-house departments, networks, and associations). Find out more about how we can help you.

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