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Service-Oriented Lawyer: Communication in the Modern Era - Introduction

Online Class material is 100% online, accessible by all standard web browsers. Use your desktop, laptop, tablet, or smartphone--your progress will by synced across all devices.
On-Demand The class is fully asynchronous. Do the work at your own pace, turn in your assignment when you're ready, and get instant feedback via model answers and video review sessions.
Interactive Learn with dynamic, interactive modules that keep you engaged in active learning using a variety of learning modes.
Experiential Includes practical assessments throughout the class, plus a capstone assignment where you apply your skills in the context of a real-world matter.

Class Content


This course exposes students to a range of common forms of communication present in the modern law firm environment, from emails, texts, and chats to web-based calling systems such as Zoom. The course illustrates the characteristics of professional communication, both verbal and in writing. It also covers the art of crafting a professional email, irrespective of its purpose. The course identifies the appropriate contexts for text and chat in the workplace and raises important considerations about social media communication. The course identifies special communication considerations in an increasingly virtual world, including the importance of proactive communication, general expectations for timing and responsiveness, methods to connect and communicate with partners and peers in a work-from-home environment, and advice on working effectively with cross-country teams. The course concludes by discussing etiquette on web-based calling platforms.


Upon completion of this course, participants will be able to:

  • Communicate professionally, both verbally and in writing.
  • Avoid the pitfalls of communication on social media and in public.
  • Optimize your communication for the remote workspace.
  • Communicate proactively and in a timely manner.
  • Understand Zoom etiquette and how to maximize opportunities to connect and communicate in a remote work environment.

Simulation Exercise

Students are presented with an assignment from a partner, requiring them to prepare: (1) an email confirming receipt of the assignment, (2) an email requesting clarification, (3) an email providing a status update, (4) an email noting a problem and seeking assistance, and (5) an oral presentation on the project. 

CLE Credit

2 CLE Credits is available for each course.


The AltaClaro Difference

Effective Learning with ROI--Backed by Education Science

Step 1: Learn

Learn at your own pace, absorbing lessons in short, easily digested segments led by experienced practitioners.

Step 2: Do

Apply what you've learned to solve real-world client scenarios, using transaction documents derived from actual deals.

Step 3: Review

Deepen your learning in virtual review sessions with an experienced practitioner. Review model answers and ask questions.

Instructors Who Practice What They Teach

Success Stories

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Interested in this Class?

Our master classes are delivered in an experiential "bootcamp" framework. Students participate in small cohorts that go through the learning materials, assignments, and live review sessions together with experienced practitioner-instructors.

We serve law firms of all sizes, universities, individual professionals, and groups of professionals (in-house departments, networks, and associations). Find out more about how we can help you.

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